Return & Refund Policy

At Beauty Masala, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return only if:

  • The product received is damaged upon delivery
  • The wrong item was delivered
  • The product is incomplete or missing items
  • The item received is significantly different from the order placed

To qualify for return:

  • The request must be submitted within 3 days of receiving the order
  • Product must remain unused, unopened, and in original packaging
  • Proof of purchase and clear product images/videos may be required

2. Non-Returnable Items

For hygiene and safety reasons, Beauty Masala does not accept returns or exchanges for:

  • Opened or used beauty products
  • Cosmetics that have been unsealed after delivery
  • Personal care items
  • Products damaged after use
  • Sale, discounted, promotional, or clearance items (unless defective)
  • Change of mind purchases

3. Refund Policy

Refunds may be approved only after return verification.

Approved refunds may be issued when:

  • Ordered product is unavailable after payment
  • Wrong product was delivered and replacement is unavailable
  • Approved return passes inspection

Refund processing:

  • Easypaisa refunds are sent to the provided account details
  • Bank transfer refunds are processed to the customer’s provided account

Refund processing times may vary depending on payment method and verification.

4. Exchange Policy

Customers may request an exchange only if:

  • A damaged product is received
  • An incorrect item is delivered

Exchange requests are subject to product availability.

5. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting customer support.

After Shipment

Orders that have already been shipped generally cannot be cancelled.

Beauty Masala reserves the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Verification issues
  • Suspected fraudulent activity

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

Please contact us within 48 hours of delivery and provide:

  • Order number
  • Photos/videos of package and product
  • Short explanation of the issue

Claims submitted after the allowed period may not be accepted.

7. Shipping Charges

  • Original shipping charges are generally non-refundable
  • Return shipping costs may apply unless the error occurred from our side
  • If a replacement is approved due to our mistake, replacement shipping may be covered by Beauty Masala

8. Refused Deliveries (COD Protection)

For orders placed using Cash on Delivery (if offered):

  • Customers are requested to place orders responsibly
  • Repeated fake, refused, or non-accepted orders may result in future order restrictions
  • Beauty Masala reserves the right to request advance payment for future orders

9. Contact Us

Beauty Masala
Website: beautymasala.com
Email: masalabeauty5@gmail.com
WhatsApp: 0334-7355566

Address:
Muzamil Cosmetics
Dehri Hasanabad, Tehli Muri Road, Rawalpindi, Pakistan

By placing an order, customers agree to this Return & Refund Policy.

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