Thank you for shopping with Beauty Masala. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are processed after successful order confirmation and payment verification (where applicable).
- Orders are normally processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next working day.
Processing time and delivery time are separate.
2. Shipping Coverage
Beauty Masala currently delivers across Pakistan.
Delivery availability may vary depending on courier service coverage.
3. Delivery Time
Estimated delivery times:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote Locations: Delivery may take longer
Delivery timelines are estimates and may vary due to courier operations or external factors.
4. Shipping Charges
- Shipping charges are calculated and displayed during checkout (where applicable).
- Any promotional free shipping offer may apply only to selected orders or campaigns.
5. Order Tracking
Customers may contact our support team to receive order status updates where tracking is available.
6. Delivery Attempts
- Courier companies may attempt delivery multiple times.
- Customers should remain available at the provided contact number.
- If delivery fails due to unavailable customer information, additional charges may apply for re-delivery.
7. Incorrect Address Information
Customers are responsible for providing correct:
- Name
- Contact number
- Delivery address
Beauty Masala is not responsible for delays or failed deliveries caused by incorrect customer information.
8. Order Verification
To ensure secure order processing, some orders may require:
- Phone verification
- Address confirmation
- Payment confirmation
Failure to complete verification may result in order cancellation.
9. Damaged or Missing Shipment
If your parcel arrives damaged or incomplete:
Please contact us within 48 hours of delivery and provide:
- Order number
- Parcel photos
- Product photos
- Issue details
Claims submitted after the allowed period may not be accepted.
10. Delivery Delays
Delivery may be delayed due to:
- Public holidays
- Weather conditions
- Courier issues
- Operational interruptions
- High order volume periods
Beauty Masala is not liable for delays caused by third-party shipping providers.
11. Refused or Unaccepted Orders
Customers are requested to place orders responsibly.
Repeated refused deliveries or fake orders may lead to:
- Order cancellation
- Temporary purchase restrictions
- Advance payment requirements for future orders
12. Contact Information
Beauty Masala
Website: beautymasala.com
Email: masalabeauty5@gmail.com
WhatsApp: 0334-7355566
Address:
Muzamil Cosmetics
Dehri Hasanabad, Tehli Muri Road, Rawalpindi, Pakistan
By placing an order through Beauty Masala, customers agree to this Shipping Policy.